FAQS
Standard delivery time
| Area | Estimated Delivery Time |
|---|---|
| Metro Manila | 7 business days |
| Luzon | 10 business days |
| Visayas & Mindanao | 14 business days |
Estimate delivery times are to be used as a guide only and commence from the date of dispatch.
There might be a delay in receiving your orders during sale events, special holidays, and inclement weather.
1. How do you ship your orders?
The shipping courier will depend on where the order will be sent to.
2. What are your shipping rates?
Shipping rates vary depending on the number of items as well as the shipping location. You can check the shipping rates on the shopping bag summary.
1. When will my orders be processed?
For Cash on Delivery, order will be processed as soon as the order has been placed.
For Credit and Debit cards, we will process your order once payment has been confirmed.
For DragonPay, we will process your order once we receive the payment confirmation.
2. How do I track my order?
Click on the icon located at the top right and log-in using your email and password. On your account page, click on My Orders to check the status of your order.
1. How to Pay via Cash on Delivery
1. Select Cash on Delivery on the payment options. Please make sure the delivery address is within the serviceable area. Cash on Delivery is available only in selected areas.
2. If you are done, click “Complete order”.
3. This is a confirmation that your order is now complete. Please check the invoice on your email.
2. How to Pay via PayMaya (All Visa/Mastercard Credit and Debit Cards)
1. Select PayMaya on the payment options. Clicking Complete order will automatically direct you to the PayMaya Checkout page.
2. Check if amount indicated is correct, and then enter your card details. Click to confirm the payment.
3. Wait for the site to process your payment. Do not close the window at this time. Wait for the page to redirect you back to site.
4. Check your email for your PayMaya receipt and invoice. There is no need to email it to us as we automatically receive PayMaya notifications once a payment has been made to our account.
3. How to Pay via DragonPay
DragonPay allows you to pay through the following:
1. Major Banks (BDO, BPI, Chinabank, Metrobank, RCBC, Unionbank, UCPB and Landbank) - online and over the counter payments.
2. SM Bills Payment Center
3. Robinsons Business Center
4. LBC
5. Bayad Center
6. M Lhuillier
7. GCash
Follow these steps to pay using DragonPay:
1. Select DragonPay on the payment options.
2. Click "Complete order" for order confirmation.
3. You will be directed to the DragonPay page. Select your preferred fund source from the drop-down menu.
4. Take note of the DragonPay generated reference number. Input your email address to receive payment instructions or simply click on the link provided. Please note instructions for each Fund Source may differ depending on the bank policy.
5. Check your email for the selected fund source-specific instructions and complete your payment accordingly. Please make sure all steps have been followed, otherwise, payment may be rendered invalid.
6. Pay to your selected bank. Please make sure to take note the Bank, DragonPay Reference number, Account Number, Account Name and Amount. When deposit is completed, go to the provided link from the instruction, and fill up the details within the same day to validate.
7. Once your payment has been confirmed, you will receive payment confirmation from DragonPay. This can take up to 24 hours. There is no need to email it to us as we automatically receive DragonPay notifications once a payment has been successfully confirmed to our account.
All pages that require you to enter your personal information or payment details on our site are secure, using 128-bit SSL encryption.
All items sold at DCShoes.com.ph go through our quality control procedures. We inspect every item before it is shipped, and all goods shipped are fully insured in case of loss or damage.
However, there are times when the merchandise is damaged, defective, or incorrectly shipped.
If this is the case:
1. Please email us at shop@dcshoes.com.ph outlining the reason for your return, together with pictures of the merchandise and your Order Reference Number within 7 days upon receipt of items.
2. Upon confirmation of your return request, please send back the item/s to PRIMER DISTRIBUTION CENTER Km 21 West Service Road. Pan-Philippine Hwy, Cupang, Muntinlupa, Metro Manila through courier within 7 days upon receipt of our confirmation.
3. Once we receive the item/s, we will refund the amount of the total value of the purchased merchandise in the form of Store Credits that will be valid for one (1) year upon receipt of credits.
4. If your courier has the option, we highly recommend for you to insure the items as it will be your responsibility to take reasonable care of the goods and will be liable for any damage to them until we receive them at our operations center. In case of dispute, we also recommend for you to retain the proof of sending.
5. If the items shipped are defective or different from the ones you ordered, we will be shouldering the cost of all shipping fees incurred as well. All merchandise for return must be in original condition and in their original packaging.
All applicable vouchers will automatically be deducted from your total cart purchase. Our vouchers can be used with discounted items depending on the terms and conditions. If your voucher is not working, check if you entered the correct voucher code and if your purchase falls within the minimum spend.
